Feedback, compliments and complaints

Chapter is committed to ensure our work is delivered to a high standard. We value the views of those who engage with us, and taking learning from such views is a fundamental part of our approach to continuous improvement.

To help us handle your feedback, compliment or complaint quickly, we encourage feedback to be submitted via the online form below. However, if you would prefer to submit your feedback in writing you can do so via the address below:

Chief Executive Officer
Stanlaw Abbey Business Centre
Dover Drive
Stanlaw Abbey
Ellesmere Port
CH65 9BF

Information about how we handle complaints can be found in our Complaints Policy.